Complaints Procedure


We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance you should contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint it should be to the senior partner, Mark Marriott. You may request a copy of our full complaints procedure at any time. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint from ourselves. The complaint must be made no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them by visiting www.legalombudsman.org.uk; calling 0300 555 0333; Emailing enquiries@legalombudsman.org.uk or writing to Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.